Effective Date: 25 September 2025
Company: EasyFix KSA powered by FastPlanets (Al-Kawakib Al-Sraiah)
Commercial Registration (CR): 1010234017
Unified Number: 7001527196
Address: 2538, Al-Riyadh 12553-6187, Riyadh, Saudi Arabia
Email: info@easyfixksa.com
Website: www.easyfixksa.com
EasyFix KSA (“EasyFix,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you use our website, mobile apps, and related services.
By accessing our platform or using our services, you agree to the practices described in this Privacy Policy.
We may collect the following categories of information:
Personal Information: Name, phone number, email, address, date of birth, national ID/iqama/passport (for providers).
Account Details: Login credentials, booking history, ratings, reviews.
Payment Information: Credit/debit card details, bank transfer records, wallet transactions (processed via secure gateways).
Location Data: GPS/geolocation for service matching and real-time tracking.
Device & Technical Data: IP address, device type, operating system, app version, usage statistics.
Communications: In-app messages, customer support requests, feedback.
We process personal data to:
Facilitate bookings and service delivery.
Verify identity and ensure compliance with Saudi laws (labour law, Saudization, PDPL).
Process payments securely and issue invoices.
Provide notifications, reminders, and updates.
Improve services through analytics and feedback.
Prevent fraud, unauthorized use, or illegal activity.
Comply with legal obligations (tax, labour, data protection).
We process data based on:
Consent (marketing, promotions).
Contractual necessity (to deliver booked services).
Legal obligations (compliance with Saudi law, tax regulations, PDPL).
Legitimate interests (fraud prevention, service improvement).
We may share your information with:
Service Providers – to fulfill bookings.
Government Authorities – Ministry of Commerce, ZATCA, SDAIA, Labour Ministry, when legally required.
Payment Partners – trusted banks and payment gateways for transactions.
Technology Providers – hosting, analytics, and fraud detection partners.
We never sell or rent your personal data.
Customer data is retained only as long as necessary to fulfill bookings and legal requirements.
Provider and financial records are retained for at least five (5) years as required by Saudi regulations.
Data may be anonymized for research or analysis after retention periods.
We use industry-standard security measures, including:
Data encryption (in transit and at rest).
Secure access controls and authentication.
Regular system monitoring and security updates.
Incident response procedures in case of breach.
Under Saudi Personal Data Protection Law (PDPL), you have the right to:
Know why and how your data is collected.
Request access to your personal data.
Correct inaccurate or outdated data.
Request deletion of data no longer needed.
Withdraw consent at any time.
Request transfer (portability) of your data.
To exercise your rights, contact us at info@easyfixksa.com.
Our services are not intended for children under 18 years of age. We do not knowingly collect data from minors.
We do not transfer your data outside Saudi Arabia unless permitted by law and subject to appropriate safeguards.
EasyFix may update this Privacy Policy from time to time. Updates will be posted on our website/app and are effective immediately upon publication. Continued use of our services constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy, please contact us at:
📧 Email: info@easyfixksa.com
🌐 Website: www.easyfixksa.com
🏢 Address: 2538, Al-Riyadh 12553-6187, Riyadh, Saudi Arabia
