Effective Date: 25 September 2025
Company: EasyFix KSA powered by FastPlanets (Al-Kawakib Al-Sraiah)
Commercial Registration (CR): 1010234017
Unified Number: 7001527196
Email: info@easyfixksa.com
Website: www.easyfixksa.com
Bookings can be cancelled free of charge if done before the provider is dispatched.
If cancellation occurs after the provider is dispatched, a cancellation fee may apply.
If the customer is not available at the service location at the scheduled time, the booking will be treated as a no-show and may be charged in full.
If a provider cancels due to unforeseen circumstances:
EasyFix will attempt to assign another provider, or
Issue a full refund to the customer.
Providers who cancel repeatedly may be penalized, suspended, or removed from the platform.
Refunds are processed back to the original payment method within 7–14 business days (subject to bank/payment gateway timelines).
Cash payments (where applicable) will be refunded as EasyFix wallet credit unless otherwise agreed.
Administrative or processing charges may be non-refundable.
Customers may request to reschedule a booking before the cancellation deadline.
Rescheduling depends on provider availability.
Cancellations caused by events beyond reasonable control (e.g., natural disasters, emergencies, government restrictions) will not attract penalties for customers or providers.
For cancellations, rescheduling, or refund assistance, please contact us:
📧 Email: info@easyfixksa.com
🌐 Website: www.easyfixksa.com
🏢 Address: 2538, Al-Riyadh 12553-6187, Riyadh, Saudi Arabia
